Frequently Asked Questions (FAQs)
If you have a question that we have not answered below, please contact us. We will respond to your question as quickly as possible.
Which credit cards do you accept?
We gladly accept Visa, MasterCard, Discover and American Express.
What are your payment terms?
Net 30 days from date of invoice to schools, government agencies and those with approved credit. Visa, MasterCard, Discover and American Express accepted. For private organizations, we require payment by Visa, MasterCard, Discover or American Express or prepayment. 1 ½% per month finance charge will be imposed on all invoices 10 days past the original due date.
How can I place an order?
Orders can be placed by phone (1-800-955-6387), mail (Super-Net, 3209 Air Park Road, Fuquay-Varina, NC 27526), online, or fax (1-919-567-1144). All prices are FOB Fuquay-Varina, NC or manufacturer unless otherwise indicated. Current prices apply at time of shipment unless otherwise quoted. Catalog prices are subject to change without notice. A hard copy of all purchase orders is required via fax or email. Email us at: firstname.lastname@example.org
Do you collect sales tax?
We are required to collect sales tax only from North Carolina, New Jersey and Indiana customers who are not tax exempt. An exempt certificate is required from all exempt customers.
How will my order be shipped?
We ship freight prepaid and add the shipping charges to your invoice unless otherwise agreed. We ship the most convenient and cost-effective way for our customers. Customer pickup is also offered from our warehouse in Fuquay-Varina, NC.
How can I return an item?
We require prior authorization for all returns. 15% re-stocking charge on all returns. All returns must be made within 30 days and authorized by Super-Net. Please call for an R.A. number. Any return without an R.A. number will not be accepted.
My order was damaged in shipment. How can I get it replaced?
All freight must be inspected for damage or shortage immediately upon delivery. If damage or shortages occur during shipment, circumstances must be noted on the bill of lading. This is necessary so that proper damage claims can be made against the carrier. Hidden damage must be reported within 5 days of delivery date directly to the carrier. Failure to do so will forfeit any claims for damage with Super-Net.
Is artificial turf spike-proof?
Artificial turf is considered spike-proof by the turf manufacturers. It is recommended that plastic or rubber cleats be used to extend the life of the turf. Use of plastic or rubber cleats will allow five to six seasons or more. Use of metal cleats will cut the fibers that hold the turf together and will decrease turf life to approximately one season.