Super-Net Equipment Shipping & Returns
How will my order be shipped?
We ship freight prepaid and add the shipping charges to your invoice unless otherwise agreed. We ship the most convenient and cost-effective way for our customers. Customer pickup is also offered from our warehouse in Fuquay-Varina, NC.
How can I return an item?
We require prior authorization for all returns. 15% re-stocking charge on all returns. All returns must be made within 30 days and authorized by Super-Net. Please call for an R.A. number. Any return without an R.A. number will not be accepted.
My order was damaged in shipment. How can I get it replaced?
All freight must be inspected for damage or shortage immediately upon delivery. If damage or shortages occur during shipment, circumstances must be noted on the bill of lading. This is necessary so that proper damage claims can be made against the carrier. Hidden damage must be reported within 5 days of delivery date directly to the carrier. Failure to do so will forfeit any claims for damage with Super-Net.